How to Recover a Lost Qatar ID: Step-by-Step Guide [2025]

That sinking feeling when you realize your Qatar ID is missing is something many residents have experienced. Don’t panic! While your QID card is indeed your lifeline to essential services in Qatar, the government has created straightforward processes to help you report and replace it quickly.

This comprehensive guide walks you through everything you need to know about recovering your lost Qatar ID.

What to Do When You Realize Your Qatar ID Is Missing?

The moment you discover your Qatar ID is gone, take these immediate actions:

Stay Calm and Retrace Your Steps

Before jumping into replacement procedures, take a few minutes to:

• Check all your usual storage spots (wallet, bag, jacket pockets)
• Return to places you recently visited
• Ask family members or colleagues if they’ve seen it

Contact Your Sponsor

If you’re under company sponsorship, notify your employer’s HR department or PRO (Public Relations Officer) immediately. Many companies have established procedures to help employees with lost QIDs.

Report the Loss Quickly

Reporting within 24 hours is crucial to:

• Prevent potential identity fraud
• Start the replacement process
• Create an official record of the loss

My colleague waited three days to report his lost Qatar ID, and during that time, someone attempted to use it for unauthorized transactions. Report your loss immediately to avoid similar headaches.

Three Ways to Report Your Lost Qatar ID

The Ministry of Interior (MOI) offers multiple convenient methods to report your lost QID. Choose the option that works best for your situation:

Using the Metrash2 Mobile Application

The Metrash2 app provides the fastest and most convenient way to report and replace your lost Qatar ID.

Step 1: Download and Log In

1. Get the Metrash2 app from Google Play Store or Apple App Store
2. Log in using your QID number and PIN
3. New users can register with a Qatar phone number

Step 2: Report the Loss

1. Tap “Residency” on the home screen
2. Select “Replace Damaged or Lost ID“
3. Choose “Lost” as your service type
4. Enter your QID number and a brief description of how you lost it
5. Pay the QR 200 fee using a credit/debit card
6. Submit your application

The MOI recently updated the Metrash2 app with improved features, including faster processing and e-wallet payment options. Over 70% of residents now prefer this method due to its ease and efficiency.

Using the MOI Qatar Website

If you prefer using a computer, the official MOI portal offers a convenient online option.

Step 1: Visit the Official Portal

1. Go to portal.moi.gov.qa
2. Click on “MOI Forms” from the homepage
3. Select “Residence Permit Services“
4. Locate “Resident Data Modification Form” or “Replace damaged/lost ID“

Step 2: Complete the Online Form

1. Enter your details, including your 11-digit QID number
2. Provide brief information about how and where you lost your ID
3. Choose your delivery preference (service center pickup or Qatar Post delivery)
4. Pay the required fee online
5. Submit your report

I used this method when I lost my QID during the pandemic, and it was remarkably straightforward. I appreciated being able to complete the entire process from home.

Visiting an MOI Service Center in Person

For those who prefer face-to-face assistance or lack internet access, MOI Service Centers provide in-person support.

Step 1: Prepare Required Documents

• Original passport
• Copy of QID (if available)
• Police report (if filed)
• Recent passport-sized photograph

Step 2: Visit an MOI Office

1. Go to an MOI Service Center in Doha, Al Wakrah, or Umm Salal
2. Operating hours: Sunday to Thursday, 6 AM to 6 PM
3. Take a queue number for residency permit services
4. Request and complete the “Lost ID Report” form
5. Pay the QR 200 fee by card (cash is not accepted)
6. Keep your receipt as proof of reporting

While this method takes more time, the personal guidance can be helpful, especially for complex situations. The staff at Al Gharafa immigration office is incredibly helpful.

Steps to Replace Your Lost Qatar ID

After successfully reporting your lost QID, follow these steps to obtain a replacement:

Step 1: Initiate the Replacement Process

Use one of these options to start your QID application process:

• Metrash2 app: Navigate to “Residency” > “Replace Lost ID“
• MOI website: Select “Residence Permit Services” > “Replacement for lost/damaged residence permit“
• In-person: Visit Al Gharafa immigration office between 6:30 AM and 12:00 PM

Step 2: Provide Required Information

You’ll need to enter:

• Your QID number
• Passport details
• Loss report reference
• Contact information

Step 3: Upload Supporting Documents

For online applications, scan and upload:

• Passport copy (information page)
• Recent photograph (if requested)
• Any additional documents as required

Step 4: Pay the Replacement Fee

• Standard fee: QR 200
• Additional QR 20 for Qatar Post home delivery (optional)
• Payment must be made by credit/debit card (cash is not accepted)

Step 5: Choose Your Delivery Method

Select one of these options:

1. Collect from an MOI office
2. Home delivery via Qatar Post (for an additional QR 20)

Step 6: Track Your QID Application Status

Monitor your request:

• Check “Application Status” in Metrash2
• Use the reference number on the MOI website
• Call the MOI helpline if needed

Step 7: Receive Your New ID

Your replacement QID will be ready:

• Within a few hours for in-person applications at Al Gharafa
• Typically within 3-7 business days for online applications
• Up to 14 days for complex cases

Your new Qatar ID will maintain the same expiry date as your original card. The MOI processed over 50,000 replacement IDs in the past year, showing the efficiency of their system.

What If You Lose Your Qatar ID While Traveling Abroad?

Losing your Qatar ID while outside the country requires a different approach. You’ll need a Return Permit to re-enter Qatar:

Step 1: Contact Your Sponsor Immediately

Reach out to your employer or family sponsor as soon as possible. They must initiate the Return Permit application on your behalf.

Step 2: Sponsor Application Process

Your sponsor must:

1. Log in to Metrash2
2. Select “Leave Notification” > “Return Permit“
3. Choose “Lost ID” as the reason
4. Pay the QR 200 fee
5. Submit the application

Step 3: Receive Electronic Permit

Once approved:

• The permit will be sent via email
• Valid for 14-30 days for re-entry
• Must be presented alongside your passport at immigration

Step 4: Replace Your ID After Return

Once back in Qatar:

• Complete the regular replacement process
• Follow the steps outlined earlier in this guide

If you’ve been outside Qatar for more than six months, the fee increases to QR 500. Always keep a digital copy of your QID – airlines may accept it alongside your Return Permit for boarding.

What to Do If Your Lost Qatar ID Is Found?

Sometimes, despite initiating the replacement process, your original QID turns up unexpectedly. Here’s what to do:

Verify the Card’s Condition

Before taking action:

• Check for damage or alterations
• Confirm all your personal details are accurate
• Ensure the card is functional

Contact the Authorities

Since you’ve likely started a replacement:

• Notify the MOI about finding your original card
• Inform your sponsor or employer
• Update your records to prevent confusion

Decide Whether to Keep or Replace

Depending on your situation:

• If the found QID is in good condition and your replacement hasn’t been processed, you might keep using the original card
• If you’ve already received a replacement, you must surrender the found card to avoid having duplicate IDs

Update Your Records

Once you’ve decided which card to use:

• Get written confirmation from the MOI about voiding the duplicate
• Keep your valid QID secure
• Update any relevant records

Required Documents for Reporting and Replacement QID

To ensure a smooth process, gather these essential items:

• Passport: Original and photocopy
• QID Number: Written down or memorized (starts with numbers like “305” for 2005)
• Sponsor Information: Employer’s QID or company details
• Personal Photo: Recent passport-sized photograph (for some applications)
• Police Report: Optional but helpful if filed

Fees and Processing Timeframes

Understanding the costs and expected timeline helps manage expectations:

Standard Fees

• Reporting Fee: Free online/in-app; included in replacement fee for in-person
• Replacement Cost: QR 200 standard fee
• Delivery Charge: QR 20 for Qatar Post home delivery (optional)

Processing Times

• In-person at Al Gharafa: Same day (usually within hours)
• Online applications: 3-7 business days
• Complex cases: Up to 14 days

Fees may vary slightly based on residency status. The most current fee structure is always available on the MOI Qatar website.

Frequently Asked Questions

Q: How much does it cost to replace a lost Qatar ID?

A: The standard fee is QR 200. If you opt for home delivery through Qatar Post, an additional QR 20 fee applies.

Q: How long will it take to get a replacement Qatar ID?

A: Processing times vary:

• In-person at Al Gharafa: Same day (usually within hours)
• Online applications: 3-7 business days
• Complex cases: Up to 14 days

Q: What should I do if my lost Qatar ID is found after I’ve received a replacement?

A: Inform the MOI and your sponsor immediately. You’ll need to surrender one of the cards to avoid having duplicate IDs on record. The authorities will guide you on which card to keep.

Q: Do I need to file a police report for a lost Qatar ID?

A: Filing a police report is optional but can be helpful in some cases. The MOI does not strictly require it for the replacement process.

Q: Can someone else apply for a replacement on my behalf?

A: If you’re under company sponsorship, your PRO or HR representative can assist with the process. Family members under your sponsorship will need your help to replace their lost IDs.