How to Change Metrash Mobile Number?

Is your Metrash app sending notifications to the wrong phone? Without an updated mobile number, you’ll miss crucial alerts about traffic violations, visa statuses, and government updates. Learn how to quickly update your phone number through both the Metrash app and MOI website.

How to Change Metrash Mobile Number From App and Website? (Short Answer)

Visit MOI’s official website (moi.gov.qa), click “Inquiries,” select “Metrash,” then “Metrash for Individuals.” Enter your QID, new mobile number, preferred language, and captcha code. Click “Change Number” to update. Alternatively, open the Metrash app, go to Settings, select Change Mobile Number, enter your new number, and verify with the received code.

Why Updating Your Metrash Mobile Number Matters?

The Metrash mobile application, developed by Qatar’s Ministry of Interior (MOI), serves as a vital digital gateway for residents and citizens to access over 400 government services. Your registered mobile number plays a critical role in this system as it:

• Receives verification codes needed to complete transactions
• Gets alerts about traffic violations and penalties
• Notifies you about visa and residency permit expiration
• Delivers updates on application statuses for various services
• Sends security notifications relevant to your stay in Qatar

Without an accurate, up-to-date mobile number linked to your Metrash account, you’ll face serious disruptions in accessing these essential services. Many users don’t realize they need to manually update their phone number when they change SIM cards or get a new phone.

Common Reasons to Change Your Metrash Mobile Number

Several situations might require you to update your registered phone number in the Metrash app:

• You’ve switched mobile carriers for better rates or coverage
• You’ve replaced your SIM card due to damage or loss
• You provided an incorrect number during initial registration
• Your phone was stolen or lost, leading to a new number
• You’re using a different phone for security or convenience
• Your company provided a new corporate number that you must use

The good news is that the Qatar Ministry of Interior has made the process straightforward, offering multiple ways to update your information.

Method 1: Changing Mobile Number Through the MOI Website

The most reliable method to update your Metrash mobile number is through the official Ministry of Interior website. This approach works even if you can’t access the app due to phone issues.

Step 1: Visit the MOI Website

• Open your web browser and go to the official Ministry of Interior website: www.moi.gov.qa
• The site is available in both Arabic and English – select your preferred language

Step 2: Find the Inquiries Section

• Look for the “Inquiries” icon or tab on the homepage
• This section contains various service options provided by the ministry
• Click on this icon to proceed to the next step

Step 3: Select Metrash Services

• In the Inquiries section, you’ll see multiple MOI service options
• Look for and select “Metrash” from the available options
• This will take you to the Metrash services page

Step 4: Choose “Metrash for Individuals”

• On the Metrash services page, you’ll see several options
• Select “Metrash for Individuals” (not the business or other options)
• This option is specifically for personal Metrash accounts

Step 5: Enter Your Information

• Fill in the required fields:
  • Your QID (Qatar ID) number
  • Your new mobile number (include country code +974 for Qatar numbers)
  • Select your preferred language from the dropdown menu
  • Enter the captcha verification code shown on screen

Step 6: Submit Your Request

• Double-check all entered information for accuracy
• Click the “Change Number” button
• The system will process your request immediately

Step 7: Confirmation

• Upon successful submission, you’ll receive a confirmation message
• The system will update your registered mobile number in the database

This entire process typically takes less than 5 minutes to complete. After changing your number, you may need to log out and log back into the Metrash app on your phone.

Method 2: Updating Mobile Number Through the Metrash App

If you still have access to your Metrash app with your old number, you can change your registered mobile number directly through the application. Here’s how:

Step 1: Open the Metrash App

• Launch the Metrash application on your smartphone
• Sign in using your QID and password if you’re not already logged in

Step 2: Access the Menu

• Tap the menu icon (usually three horizontal lines) in the top corner of the screen
• This will open the main menu with various options

Step 3: Go to Settings

• Scroll down through the menu options
• Look for and tap on “Settings” or “Account Settings”

Step 4: Select Change Mobile Number

• In the Settings menu, find the option for managing your account details
• Tap on “Change Mobile Number” or similar option
• If you don’t see this option directly, look for “Personal Information” first

Step 5: Enter Your New Number

• Input your new mobile number, including the country code
• Some versions of the app may require you to enter your password for security verification

Step 6: Verify and Confirm

• The app may send a verification code to your new number
• Enter this code when prompted to confirm ownership of the new number
• Tap “Confirm” or “Submit” to process the change

Step 7: Restart the App

• After successful confirmation, exit the Metrash app completely
• Reopen the app and log in again to ensure the changes take effect

The app-based method is convenient if you still have access to your Metrash account, but the website method is more reliable if you’re experiencing access issues.

What Happens After You Change Your Mobile Number

Once you’ve updated your mobile number through either method, several important changes take place:

• All future verification codes will be sent to your new number
• Notifications and alerts will now go to the updated number
• Your account security remains intact with the added verification
• No disruption to your existing services or applications in progress
• Your profile information is automatically updated across MOI systems

There’s no need to update your number in multiple places – changing it once through either the website or app will update it across all MOI digital services.

Troubleshooting Common Issues

Sometimes you might encounter problems when trying to update your mobile number. Here are solutions to common issues:

“Invalid QID” Error

If you receive an “Invalid QID” error:

• Double-check your QID number for typos
• Ensure your QID is active and not expired (Check our guide on how to renew your QID)
• Try clearing your browser cache and cookies
• Use a different browser or device

Verification Code Not Received

If you don’t get the verification code:

• Check if your new number can receive SMS messages
• Ensure you’ve entered the correct new number with proper country code
• Wait a few minutes and try the “Resend Code” option if available
• Contact your mobile carrier to check for any SMS blocking issues

“System Error” Messages

For general system errors:

• Try the process again after a few hours
• Use the alternative method (website if you tried app, or vice versa)
• Clear cache and cookies on your browser
• Check if the MOI website is undergoing maintenance

Unable to Log In After Number Change

If you can’t log in after changing your number:

• Wait 15-30 minutes for system updates to complete
• Try resetting your password
• Contact MOI support at 2342000 for assistance

Benefits of Keeping Your Metrash Mobile Number Updated

Maintaining an up-to-date mobile number in the Metrash system offers several important advantages:

• Uninterrupted access to over 400 government services
• Timely notifications about deadlines and expirations
• Enhanced security for your personal information and transactions
• Faster processing of applications and requests
• Immediate alerts about traffic violations and fines
• Seamless verification for critical services

The Metrash app has become an essential tool for life in Qatar, with more than 2 million active users completing millions of transactions monthly. Keeping your contact information current ensures you can take full advantage of this convenient platform.

Important Metrash Mobile Number Tips

Formatting Your Number Correctly

When entering your new mobile number:

• Include the country code (+974 for Qatar numbers)
• Don’t add extra zeros or spaces
• For non-Qatar numbers, use the appropriate country code

Security Considerations

To protect your Metrash account:

• Only update your number through official MOI channels
• Never share verification codes with anyone
• Log out of the Metrash app when using shared devices
• Update your password after changing your mobile number

After Changing Your Number

Once your number is updated:

• Test the new registration by logging out and back in
• Check if you receive test notifications
• Update your number with other linked services if necessary

Additional Metrash Services to Explore

With your newly updated mobile number, you can take full advantage of the many services offered through Metrash:

• Traffic services – check fines using QID, renew driving licenses, check violations
• Residency services – visa applications, renewals, cancellations
• Security services – report incidents, apply for clearance certificates
• General services – apply for various permits and certificates
• Personal status services – family documentation and registration

Contacting MOI Support

If you encounter persistent issues with updating your mobile number, the Ministry of Interior offers several support channels:

• Phone: Call the MOI helpline at 2342000
• Email: Send queries to [email protected]
• In-Person: Visit any MOI service center with your QID
• Live Chat: Available on the MOI website during business hours