Are you tired of standing in long queues at government offices in Qatar? The Metrash app puts over 250 essential MOI services directly on your phone, saving you countless hours and frustration. Download this official app to handle visa renewals, traffic violations, and ID services with just a few taps.
What Is the Metrash App?
The Metrash mobile application is the official digital platform developed by Qatar’s Ministry of Interior (MOI). This essential tool allows Qatar residents and citizens to access a wide range of government services directly from their smartphones.
The app has transformed how people in Qatar handle administrative tasks related to:
- Residency permits
- Visa applications and renewals
- Traffic violations
- Vehicle registration
- Qatar ID management
- Travel notifications
- Security permits
With over 2 million active users and more than 7 million transactions completed, the Metrash app has become a vital part of daily life in Qatar. In March 2025, the Ministry of Interior launched a completely new version of the app with enhanced features, replacing the older Metrash2 version which was discontinued on March 1, 2025.
Latest 2025 Updates for the Metrash App
The Ministry of Interior has released a completely redesigned Metrash app in 2025 with several important improvements:
- User-friendly interface with fewer steps to complete services
- New payment methods including Apple Pay
- Enhanced security features for better protection of personal data
- Additional services for GCC nationals and security departments
- Improved authorization options for family members and personal delegates
The Ministry officially stopped supporting the old Metrash2 app on March 1, 2025. All users must download the new Metrash app from the App Store or Google Play Store to continue accessing MOI services.
How to Register for Metrash?
Setting up your Metrash account is straightforward and takes just a few minutes. Follow these steps:
Step 1: Download the App
- For iPhone users: Visit the Apple App Store
- For Android users: Visit the Google Play Store
- Search for “Metrash” (not Metrash2, which is discontinued)
- Tap “Download” and wait for installation to complete
Step 2: Choose Your Language
The app opens in Arabic by default. To change the language:
- Tap the language button in the top right corner
- Select your preferred language from: Arabic, English, French, Spanish, Malayalam, or Urdu
Step 3: Enter Your Qatar ID Number
- Type your 11-digit Qatar ID number in the field provided
- Tap “Login” to proceed
- First-time users will be taken to the registration page
Step 4: Complete Registration
- Enter your date of birth
- Enter your mobile number (must be registered under your QID, check out our guide on how to register your mobile number with your Qatar ID)
- Create a password (at least 6 digits)
- Re-enter your password to confirm
- Tap “Next” to continue
Step 5: Activate Your Account
- You’ll receive an activation code via SMS
- Enter this code when prompted
- Accept the Terms and Conditions
- Your Metrash account is now active and ready to use
Note: If you previously used the old Metrash2 app, you can use the same password on the new app or click “Forgot Password” to reset it.
Exploring the Metrash App Features
The Metrash app is organized into several main sections, each containing specific services and information.
My Info Tab
This section displays your personal information and document details:
- Personal Documents: View your Qatar ID number, passport information, driving license status, and most recent entry date to Qatar
- Family Information: Access details about your sponsored family members under Residence Services
- Traffic Details: Check your owned vehicles and traffic violations
- Visa Services: Manage visa-related information for yourself and dependents
Services Tab
This comprehensive section houses the main services offered by the Ministry of Interior:
Residency Services
- Issue new residency permits
- Renew existing permits
- Cancel residency
- Replace damaged or lost Qatar ID cards
- Check your Qatar ID status
- View sponsored individuals report
- Change passport details
- Transfer sponsorship
- Set up automatic RP renewal
Traffic Services
- Renew driving licenses
- Check and pay traffic violations
- Transfer vehicle ownership
- Register traffic accidents
- Request vehicle inspection
- Pay parking tickets
Visa Services
- Apply for new visas
- Check visa approval status
- Extend existing visas
- Track visa applications
- Cancel visas
Leave Notification
- Register travel plans
- Apply for return permits
- Track traveler transactions
National Address Registration
Register your residential address as required by Qatar law. All citizens and residents must register their address through the Metrash app.
General Services
- Report lost objects
- Apply for police clearance certificates
- Request security permits
- Submit various applications
Family Member Management Without Phone Numbers
The new Metrash app solves a common problem – managing services for family members without registered phone numbers. This affects many wives and children who don’t have mobile plans.
Setting Up Family Delegation
- Open Metrash and find the delegation icon
- Choose “relative registration”
- Enter family member’s QID and details
- Add your phone number for their account access
- Tap “Add” to confirm delegation
You can manage multiple family members through one account. Remove delegations anytime through the same menu.
Using Metrash on Multiple Devices
Metrash allows activation on two devices simultaneously. This helps families share account access or lets you use both phone and tablet.
Activating Second Device
- Install Metrash on the second device
- Enter your QID and existing PIN
- Receive OTP on primary device
- Enter OTP within 10 minutes
- Both devices now have full access
The system tracks all active devices. Deactivating requires confirming which devices to remove.
Troubleshooting Common Metrash Application Issues
Forgotten PIN Code
Click “Forgot PIN?” on the login screen. The system sends a reset link via SMS. Create a new 6-digit PIN following the prompts.
Registration Errors
Most registration failures happen because:
- Phone number doesn’t match QID records
- QID expired or invalid
- Previous registration exists
- Network connectivity problems
Contact your telecom provider (Ooredoo or Vodafone) to verify phone number ownership.
Payment Failures
When payments fail:
- Check card validity and balance
- Verify international transactions are enabled
- Try alternative payment methods
- Contact bank for transaction blocks
App Crashes or Freezes
Fix performance issues by:
- Updating to latest app version
- Clearing app cache
- Restarting your device
- Reinstalling the application
- Checking available storage space
New Features in the 2025 Update
The latest version of Metrash includes several significant improvements:
Enhanced Security Services
- Access to specialized security department services
- Improved security for all transactions
- Enhanced data protection features
GCC Services
- GCC nationals can now renew ID cards
- Request replacements for damaged or lost cards
- Access specialized services for Gulf citizens
Advanced Authorization Options
- Personal authorization with customizable permissions
- Family authorization with time limitations
- Detailed delegation monitoring
Improved User Profile
- User-friendly digital wallet interface
- Clearer transaction history
- Simplified document management
Certificate Management
- Request various certificates
- Reprint existing certificates
- Track certificate status
Comprehensive Inquiries
- Check details on sponsored individuals
- View travel history
- Research company information
- Check vehicle records
- Monitor visa status
- Request good conduct certificates
- Check travel restrictions
Payment Methods
The new Metrash app supports multiple payment options:
- Credit cards
- Debit cards
- Apple Pay
- Direct bank debit (only for companies)
In case of payment errors, the app automatically submits a refund request to the bank. Processing time depends on your bank’s procedures.
Ministry of Interior and Metrash History
The Ministry of Interior was established in 1970 by decree No. (5), with the mission of maintaining peace, security, and safety for all Qatar residents and citizens.
The original Metrash service was introduced in 2006 as a simple SMS notification system for mobile users. It initially alerted residents about traffic violations, residency permit expiry, and license expiration dates.
In its early years, the service wasn’t widely adopted due to complicated registration procedures that required visits to MOI self-service kiosks. Over time, the process was streamlined, allowing users to register directly from their smartphones in just a few minutes.
This evolution has led to today’s comprehensive platform with over 2 million active users accessing more than 250 different services around the clock.
Getting Help with Metrash
If you encounter technical issues or have questions about Metrash:
- MOI Helpline: 2342000
- Email: [email protected]
- Government Contact Center: 109 (inside Qatar) or +974-44069999
- Fax: 44069998
- Live Chat: Available on the Hukoomi website
- Email: [email protected]
Frequently Asked Questions
Q: What should I do if I forget my password?
Tap “Forget password?” on the login screen and follow the steps to reset your password.
Q: How many devices can I use with one Qatar ID?
You can activate Metrash on up to two devices under one Qatar ID.
Q: What if my phone number isn’t registered under my QID?
Contact your service provider (Ooredoo or Vodafone) about transferring the phone to your QID, or get a new SIM card registered under your ID.
Q: Is Metrash required for children?
No, Metrash is not required for children under 18 years of age.
Q: Can I use Metrash without a Qatar ID?
No, a valid Qatar ID is required to register for and use the Metrash app.
Q: How do companies register for Metrash?
Company representatives must visit Qatar National Bank’s company services department to apply for Metrash services.
Q: How do I change the app language?
Inside the app, tap the icon in the top-right corner, scroll to “Settings” and select “Application Language.”
Abdullah Hasham is an expat living in Qatar and the founder of Qatar Navigate. Drawing from his own experiences, he creates practical, easy-to-follow guides to help others settle in, explore, and thrive in Qatar. His goal is to make everyday life simpler for fellow expats, residents, and newcomers alike.