How to Update Your Qatar ID with a New Passport Number?

That wonderful feeling of holding your brand-new passport quickly turns to mild panic when you realize you need to update your Qatar ID to match. Whether your old passport expired, was damaged, or you’ve received a new one for any reason, updating your QID with the new passport number is essential for maintaining your legal status in Qatar. Don’t worry – I’ll walk you through this process step by step, sharing both official guidance and real experiences to make this task as smooth as possible.

Why Updating Your Passport Number Matters?

Before diving into the “how,” let’s talk about why updating your Qatar ID with your new passport details is so important. Your QID serves as your primary identification document in Qatar, linking directly to your passport information in government databases. When these don’t match, you might face:

• Confusion during routine identity checks
• Delays at immigration when traveling
• Difficulties with banking transactions
• Problems renewing your residence permit
• Complications with government services

Three Ways to Update Your Passport Number

Qatar has embraced digital transformation, giving residents multiple options for updating their Qatar ID information. You can choose between:

1. Using the Metrash2 mobile app (most convenient)
2. Accessing the Ministry of Interior (MOI) e-services portal
3. Visiting an MOI service center in person

Let’s explore each method in detail, with practical tips to help you choose the best option for your situation.

Option 1: Update via Metrash2 Mobile App

The Metrash2 app has revolutionized how residents handle government services in Qatar. For busy professionals or parents with packed schedules, this mobile solution is truly a blessing.

Step 1: Log in to the Metrash2 app

If you haven’t set up Metrash2 yet, download it from your app store and register – it’s worth having for dozens of other services too!

Step 2: Navigate to Residency Services

Tap on “Residency” from the main menu options

Step 3: Select “Change Passport Details”

This option is specifically for updating passport information on your QID

Step 4: Enter your new passport information

You’ll need to provide:

1. New passport number
2. Issue date
3. Expiry date
4. Place of issue

Take your time with this step – a single typo can cause your application to be rejected or create problems later.

Step 5: Upload clear images of your passport

The system requires images of:

1. The main page with your photo and personal details
2. The second page with additional information

Make sure these photos are well-lit, clearly show all text, and include the entire page.

Step 6: Choose your delivery method

You have two options:

1. Q-Post delivery to your registered address (additional QR 20 fee)
2. Pickup from your selected MOI Service Center

If you’re not in a rush, home delivery is wonderfully convenient. My colleague received her updated QID at her doorstep just three days after applying.

Step 7: Pay the service fee

The standard fee is QR 100, payable by credit or debit card through the app

Step 8: Receive confirmation and track your application

After submission, you’ll get a confirmation notification with a reference number for tracking your Qatar ID status

The entire Metrash2 process takes about 10-15 minutes if you have all your information and passport images ready. Delivery typically takes 2-4 working days for Q-Post, while service center pickup can often be done the same day your application is approved.

Option 2: Update via MOI E-Services Portal

The Ministry of Interior’s online portal is ideal if you prefer working on a computer screen rather than a smartphone, or if your employer’s PRO (Public Relations Officer) is handling the process for you.

Step 1: Visit the MOI Portal

Go to portal.moi.gov.qa in your web browser

Step 2: Log in with your Smart Card

You’ll need a smart card reader and your Qatar Smart ID Card for this method

Step 3: Navigate to Residence Services

From the dashboard, select “Residence Services” and then “Transfer Residence Permit to New Passport”

Step 4: Enter the QID Number

Input the Qatar ID number of the person whose passport details need updating

Step 5: Provide New Passport Details

Enter the same passport information as mentioned in the Metrash2 method:

1. New passport number
2. Issue date
3. Expiry date
4. Place of issue

Step 6: Upload Passport Copies

Attach clear digital scans or photos of your passport’s main pages

Step 7: Pay the Service Fee

Complete the QR 100 payment using a credit or debit card

Step 8: Receive Confirmation

The system will provide a reference number and confirmation of your submission

The MOI portal works similarly to Metrash2 but offers a larger screen experience that some people find easier to navigate. It’s also useful for companies that need to update details for multiple employees, as the interface allows for more efficient management of multiple applications.

Option 3: In-Person Update at MOI Service Center

Despite Qatar’s digital transformation, sometimes there’s no substitute for face-to-face service. Visiting an MOI Service Center is ideal if you:

• Prefer personal assistance
• Don’t have access to the Metrash2 app or MOI portal
• Have a complex situation that might need explanation
• Want to receive your updated QID immediately

Step 1: Visit your nearest MOI Service Center

Service centers are typically open Sunday to Thursday, from 7:00 AM to 1:00 PM Pro tip: Arriving right when they open or during the mid-morning lull (around 10:30 AM) can help you avoid the longest queues.

Step 2: Take a Service Token

Upon arrival, you’ll need to get a token number from the reception desk Specify that you need to update passport details on your Qatar ID

Step 3: Prepare Your Documents

While waiting, ensure you have:

1. Your original QID
2. Your new passport (original)
3. A copy of your new passport’s main pages
4. Your old passport (if available)

Step 4: Submit Documents When Called

When your number appears, approach the counter and provide your documents The officer will verify your information and process your request

Step 5: Pay the Fee

The standard QR 100 fee can be paid by card at the counter

Step 6: Receive Your Updated QID

One of the biggest advantages of the in-person method is that you’ll typically receive your updated Qatar ID on the same day, often within an hour

Important Considerations and Tips

Regardless of which method you choose, keep these important points in mind:

Eligibility Requirements

• You must have a valid residence permit to update your passport details
• You should be physically present in Qatar during the application process
• If you’ve renewed your passport while abroad, you can enter Qatar with both your old and new passports, then update your QID after arrival

Travel Considerations

If you’ve already renewed your passport but haven’t updated your QID yet, don’t panic about travel plans. Qatar immigration understands this common situation.

When entering or leaving Qatar with a new passport that doesn’t match your QID, simply present both your:

• New passport (for current travel)
• Old passport (that matches your QID details)

Immigration officers are accustomed to this scenario and will usually process you without issue. However, it’s best to update your QID as soon as possible after returning to Qatar.

How Long Does It Take to Update Your Qatar ID with a New Passport Number?

Understanding how long the process takes helps set realistic expectations:

• Metrash2 applications: 2-4 working days for processing and delivery
• MOI portal applications: Similar timeline to Metrash2
• In-person applications: Usually same-day processing, often within 1-2 hours

Choosing the Right Method for You

With three different options available, how do you decide which is best for your situation? Consider these factors:

• If technology comfort is high and convenience is priority: Choose Metrash2
• If you prefer larger screens or need company-level processing: Use the MOI portal
• If you prefer personal assistance or want same-day processing: Visit a service center

For most residents, Metrash2 offers the best balance of convenience and efficiency. The ability to complete the entire process from your phone, potentially without ever leaving your home or office, is truly remarkable compared to how these processes worked just a few years ago.

Frequently Asked Questions

What if my old passport was lost or stolen?

If you don’t have your old passport, bring your new passport along with the police report or embassy letter documenting the loss. The MOI staff have procedures for handling these situations.

Can I travel while my QID update is processing?

It’s best to avoid travel during this period if possible. If you must travel, carry both passports and be prepared for potential questions at immigration.

What if I notice an error on my updated QID?

If there’s a mistake on your new Qatar ID, return to the service center or submit a correction request through Metrash2 as soon as possible. The sooner you address errors, the easier they are to fix.