How to Register Family Members on Qatar’s Metrash App?

Many Qatar residents struggle to access digital government services for their dependents who lack registered phone numbers, causing frustration with basic administrative tasks. Qatar’s Ministry of Interior now offers a solution through the Metrash app’s new family delegation feature.

What is the New Metrash Delegation Feature?

The Qatar Ministry of Interior (MoI) has introduced a significant upgrade to the Metrash mobile application that addresses a common problem for families living in Qatar. The new delegation feature allows Qatar ID holders to register their spouse and children on the Metrash app without requiring these family members to have phone numbers registered in their names.

This development is particularly important because previously, each person needed their own registered phone number to access Metrash services. This requirement created a substantial barrier for many dependents, especially children and spouses who often don’t have separate phone numbers linked to their Qatar ID cards.

The delegation service fundamentally changes how families in Qatar can access government services, making digital processes more inclusive and family-friendly.

Read our guide on how to easily check the status of your Qatar ID

Benefits of the New Delegation Feature

The introduction of this family delegation feature offers several key advantages:

• Simplified Access: Family members can now use Metrash services without individual registered phone numbers
• Family Convenience: Parents can manage government services for children directly
• Cost Savings: Families avoid the expense of obtaining separate phone connections for each member
• Time Efficiency: Eliminates trips to service centers for basic procedures
• Digital Inclusion: More residents can access Qatar’s digital government services
• Privacy Control: The primary account holder maintains oversight of delegated access
• Broader Service Reach: More family members can benefit from the full range of Metrash services

This enhancement demonstrates Qatar’s ongoing commitment to digital transformation and making government services accessible to all residents.

Step-by-Step Guide to Register Family Members on Metrash App

Follow these clear steps to register your spouse or children on the Metrash app:

Step 1: Download and Log Into the Metrash App

• Ensure you have the latest version of the Metrash app installed
• Log in with your Qatar ID and password
• Verify your identity through the app’s security measures

Step 2: Access the Delegation Section

• From the main menu of the Metrash app, locate and tap on the “Delegation” option
• This section contains all delegation-related functions

Step 3: Select “Register Relatives” Option

• Within the Delegation menu, tap on “Register Relatives”
• This specific option is designed for family member registration

Step 4: Enter Family Member Details

• Input your relative’s information including:
  • Full name as it appears on their Qatar ID
  • Qatar ID number
  • Date of birth
  • Relationship to you (spouse or child)
  • Your phone number that will be used for verification

Step 5: Verify and Confirm

• Review all entered information for accuracy
• Confirm the delegation request
• The system may require additional verification steps

Step 6: Complete Registration

• Tap “Add” to finalize the process
• The app will confirm successful registration with a notification

Step 7: Help Family Member Set Up Metrash

• Assist your family member in downloading the Metrash app on their device
• Guide them through the initial setup process using the delegated access

Once completed, your family members can access Metrash services through their own devices using your phone number for verification purposes.

Managing Family Delegations

After setting up delegations for your family members, you maintain control over these access permissions:

Viewing Active Delegations

• Return to the “Delegation” section in the Metrash app
• Select “View Delegations” to see a complete list of all active family delegations
• This list displays each delegate’s name, Qatar ID, and relationship status

Modifying Delegations

• Access any existing delegation by selecting it from the list
• You can update certain information as needed
• The system will notify you of any changes that require re-verification

Removing Delegations

• To revoke access, select the specific delegation you wish to terminate
• Tap on “Remove Delegation” or the delete icon
• Confirm your decision when prompted
• The system will immediately deactivate the delegation

Setting Permissions

• For certain family members, you may be able to set specific service access levels
• This allows you to customize which Metrash services each family member can use

Available Services Through Family Delegation

Family members registered through delegation can access numerous Metrash services, including:

• Residency Information: Checking residency status and expiry dates
• Travel Notifications: Travel records and permissions
• Educational Services: School registration and certificate verification
• Health Services: Basic health card services and appointments (Check our guide on how to check status of your Qatar Health Card)
• Document Requests: Requesting various certificates and official documents
• Status Tracking: Following the progress of government applications

However, certain sensitive services may remain restricted to the primary account holder, particularly those involving financial transactions or major legal changes.

Conclusion

The introduction of family delegation in the Metrash app represents a significant step forward in Qatar’s digital government services. By removing the requirement for each family member to have a registered phone number, the Ministry of Interior has made essential services more accessible to families across Qatar.

This user-friendly approach aligns with Qatar’s broader digital transformation goals while addressing real practical challenges faced by residents. Families can now manage their government interactions more efficiently through a single, secure platform.

The Ministry of Interior encourages all Qatar residents to take advantage of this new feature and the comprehensive range of services available through the Metrash mobile application.