How to Report Lost Items in Qatar Through Metrash App?

Lost your wallet, keys, or phone in Qatar? Skip the police station visit and report it instantly with the Metrash app. This official MOI service lets you file lost item reports directly from your smartphone in just minutes.

What is the Metrash App?

The Metrash app is the official digital platform developed by Qatar’s Ministry of Interior (MOI). Launched as a replacement for the older Metrash2 version (which was discontinued on March 1, 2025), this essential mobile application gives Qatar residents and citizens access to over 250 government services.

With more than 2 million active users and over 7 million completed transactions, the app has become an integral part of daily life in Qatar. The completely redesigned 2025 version features a more user-friendly interface, enhanced security, and additional services.

Step-by-Step Guide on How to Report Lost Items in Qatar?

Reporting your lost possessions through the Metrash app is straightforward:

Step 1: Download and Register

Get the app from the Apple App Store or Google Play Store and complete the registration process using your Qatar ID number.

Step 2: Access the Lost Report Feature

Open the app and tap on the “Security” section, then select “Lost Report.”

Step 3: Enter Item Details

Fill in all required information about your lost item, including:

• Item name
• Serial number (if applicable)
• Detailed description
• Photo attachment (optional but helpful)

Step 4: Add Multiple Items

After entering details for one item, tap “Add New Loss” if you need to report additional lost items.

Step 5: Specify Location Information

You can mark the estimated location where you lost the item using:

• The integrated digital map
• Manual location entry
• Written location description

Step 6: Select Security Center

Choose which security center you want to report to and eventually collect your item from.

Step 7: Mark Loss Date

Indicate when the item was lost.

Step 8: Submit Report

Check the acknowledgment and pledge box, then tap “Register” to submit your report.

After submission, the Qatar authorities will track your items and notify you if they’re found. It’s important to wait for their official update rather than making repeated inquiries.

Benefits of Using Metrash for Lost Item Reporting

Using the Metrash mobile application for lost item reporting offers several advantages:

• Time Efficiency: Eliminate the need to visit police stations in person
• 24/7 Accessibility: Report items anytime, regardless of office hours
• Easy Tracking: Monitor the status of your report through the app
• Photo Evidence: Attach images to help authorities identify your items
• Multiple Items: Report several lost possessions in one session
• Location Precision: Mark exact locations using digital maps

Setting Up Your Metrash Account

Before you can report lost items, you’ll need to set up your Metrash account:

1. Download the App: Search for “Metrash” (not Metrash2) in your app store.
2. Select Language: Choose from Arabic, English, French, Spanish, Malayalam, or Urdu.
3. Enter Qatar ID: Input your 11-digit Qatar ID number.
4. Complete Registration:
   • Enter your birth date
   • Provide your mobile number (phone number must be registered under your QID)
   • Create and confirm a password (minimum 6 digits)
5. Activate Account: Enter the activation code sent via SMS and accept the terms and conditions.

The app requires your phone number to be officially registered under your Qatar ID. If needed, contact your service provider (Ooredoo or Vodafone) to update this information.

Troubleshooting Common Issues

When using the Metrash app for reporting lost items, you might encounter these common issues:

• Registration Errors: Usually occur when your phone number doesn’t match QID records, your QID has expired, or you have network connectivity problems.
• Login Problems: If you forget your PIN code, use the “Forgot PIN?” option on the login screen to reset it via SMS.
• App Performance: Fix crashes or freezes by updating to the latest version, clearing cache, or reinstalling the application.

Getting Help with Metrash

If you encounter difficulties while reporting your lost item, Qatar’s Ministry of Interior offers several support options:

• MOI Helpline: 2342000
• Email: [email protected]
• Government Contact Center: 109 (inside Qatar) or +974-44069999
• Live Chat: Available on the Hukoomi website

This digital service is part of Qatar’s ongoing efforts to enhance public services through technology, making daily life more convenient for residents and citizens.